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+92-5826-448685
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FAQS

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FAQS

[/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What is KBL?” style=”round_outline”]KBL is an internet provider that uses fiber optic sourced towers to connect wirelessly to the receiver mounted on your home or business. Using our advanced wireless technology, KBL can provide faster speeds by avoiding old infrastructure and degrading copper lines. You don’t even need a home phone line![/vc_toggle][vc_toggle title=”How can I apply for new Connection?” style=”round_outline”]To Apply, Please fill out survey request form on top right side of our webiste or email/Call us on [email protected] 05826-448685. You can visit our sales office where our representative will guide you further and send team for feasibility of your connection.[/vc_toggle][vc_toggle title=”What is KBL Wireless?” style=”round_outline”]KBL Wireless is used where traditional cable/DSL/Fiber isn’t avaliable using P2MP wireless technology imported from USA.[/vc_toggle][vc_toggle title=”What is KBL Fiber?” style=”round_outline”]KBL Fiber is GPON technology to deliver gigabit speeds to users.[/vc_toggle][vc_toggle title=”Where is KBL Available?” style=”round_outline”]Please see our coverage map for current service areas. The coverage areas are for general reference only and actual availability will depend on line of sight, land terrain, trees, nearby buildings and the height of the radio mounting location. As the first step of every install appointment, our technicians do a signal test and we only proceed if the results confirm full speeds. If you are not in our coverage area, we may still be able to service, please contact us.[/vc_toggle][vc_toggle title=”How does the KBL speed guarantee Speed?” style=”round_outline”]DIA Plans are guaranteed at 99.99% or better over the course of a month, This means that if your internet speeds are not meeting the guaranteed level, you will need to contact our technical support so they can troubleshoot and send out a service team if required.

However on shared plans we do not specify a minimum download speed because it purely depends on what everyone else on the shared system is doing. For this reason, we call them“best-effort” plans because we cannot give you any guarantee regarding connectivity speed and uptime.

But Wait: Our customers receive 99% of advertised speeds at 95% of time on shared internet too.[/vc_toggle][vc_toggle title=”My current ISP state speeds “up to“ 3 Mbps How is KBL different” style=”round_outline”]

“Up to” means this is the fastest speed you could possibly get. Many consumers on other networks find they rarely, if ever, see their “up to” speed. When you pay for 10 Mbps with KBL, that is the speed you can expect to get consistently, guaranteed. We also offer symmetric speeds e.g with 3Mbps connection you will get 3Mbps Down+ 3Mbps Up at same time you can utilize both. Extra Buffer bandwidth is available for customers who need more bandwidth like 10,20Mbps (available in off peak hours only). You can request us for buffer here.

[/vc_toggle][vc_toggle title=”How can i avail extra speed on my existing package plan?” style=”round_outline”]KBL do offer extra speeds with no charges once in a month called buffer bandwidth, to use this service you have to fill out form and service will be given to you ASAP.[/vc_toggle][vc_toggle title=”How can I check my Connection Speed?” style=”round_outline”]For testing your connection speed please make sure

1- You’re connected with your router using Cable.

2- You’re performing unloaded speedtest (means no other device is communicating at given time) or simply change your WiFi password.

Click this link for SpeedTest, this will give you nearly accurate figures.[/vc_toggle][vc_toggle title=”Does KBL offer Unlimited Data on shared Plans, what is FUP?” style=”round_outline”]KBL do offer unlimited data on shared plans but we do degrade services if someone breaches their fair usage policy (Described as if customer had transferd more data then stated in fup like 410GB at given month) .

We follow this policy so everyone can get consistent quality and speeds.

FUP’s are 200GB, 300GB, 400GB.

More Explanation on FUP:

Fair Usage Policy (FUP) is upper limit applied on services like voice, SMS and data to ensure that the network resources are used fairly and efficiently among all users. FUP is typically applied to unlimited mins or data plans to prevent abuse or excessive usage that may negatively impact the network quality for other users.

 [/vc_toggle][vc_toggle title=”Which billing policy did KBL Follow?” style=”round_outline”]

We Follow Calender Month prepaid billing. All accounts will be expired on 3rd,4th of calender month(Sundays exemption). Speed on expiration will be degraded to 256K, on non-payment of customer till 11th of month account will be fully suspended.

Customer will pay advance for blling month. Charging Cycle is divided into 2 half’s so if customer pays his amount on 14th of month then expiration will be on 2th of next month and billed for whole month. However if he pays on 15th or onwards then expiration will still be 2nd of next month but he will be charged for half month.

[/vc_toggle][vc_toggle title=”What is difference between Home, Business and Corporate Packages if bandwidth (Mbps) seem equal but I see corporate plans have higher pricing?” style=”round_outline”]

Home packages are optimized for home use like video streaming, video calling etc., like home plan business packages are designed to meet demands of small business owners (Mobile Shop, OSS) who require heavy files for downloading. Unlike Home and Business Plans, Corp. Plans are designed for transaction processing have feature like path optimization in which customer give destination server ip addresses to be routed via shortest route available.

[/vc_toggle][vc_toggle title=”How to complain if my internet is not working and not getting expected speeds?” style=”round_outline”]

You can lodge your complaint after initial troubleshooting at you end by checking rights cables are  plugged in and right LED’s are blinking on router.

You can call, email us for lodging you complaint, most of the Complaints are resolved with in 24-48 hours of registration. After lodging complaint you will receive unique ticket number for crosspondance.

[/vc_toggle][vc_toggle title=”How can i pay my KBL internet bill while staying at home?” style=”round_outline”]

You can use online methods for bill payment, like easypaisa, jazz cash or bank account. You can also pay your bills via credit or debit card for details please contact us on [email protected].

[/vc_toggle][vc_toggle title=”I want o become KBL Franchise, how can I ?” style=”round_outline”]For details Please Contact Us.[/vc_toggle][vc_toggle title=”How can i view my past invoice data usage history” style=”round_outline”]

The KBL Customer Portal shows many details of your account as well as invoice history and data usage records. Log in at billing.kbl.com.pk and if you don’t know your username and password, click the “forgot password” link to have it sent to your email. The last six invoices show on the home page and by using search, you can see any past invoice.

[/vc_toggle][vc_toggle title=”How do i change my password” style=”round_outline”]

The KBL Customer Portal shows many details of your account as well as invoice history and data usage records. Log in at billing.kbl.com.pk and if you don’t know your username and password, click the “forgot password” link to have it sent to your email. The last six invoices show on the home page and by using search, you can see any past invoice.

[/vc_toggle][vc_toggle title=”What can i all do using a customer portal” style=”round_outline”]

The KBL Customer Portal shows many details of your account as well as invoice history and data usage records. Log in at billing.kbl.com.pk and if you don’t know your username and password, click the “forgot password” link to have it sent to your email. The last six invoices show on the home page and by using search, you can see any past invoice.

[/vc_toggle][vc_toggle title=”What data top up and what do i buy one” style=”round_outline”]

The KBL Customer Portal shows many details of your account as well as invoice history and data usage records. Log in at billing.kbl.com.pk and if you don’t know your username and password, click the “forgot password” link to have it sent to your email. The last six invoices show on the home page and by using search, you can see any past invoice.

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